Jili99 Privacy Policy — Your data is safe with us

Jili99.ws ("we", "us", "jili99") takes your privacy very seriously. This Privacy Policy This explains what information we collect about you when you use the jili99 platform, how that information is used, and the measures we take to keep it safe.

This privacy policy applies to the jili99.ws website, mobile application, and all our digital services. By using our platform, you are considered to have accepted this privacy policy.

We are committed to never selling your personal information — it will only be used for the purposes outlined in this policy. jili99's privacy policy is built in compliance with international data protection standards.

Jili99 only collects data that is necessary to provide its services. We collect two types of information — what you provide directly and what is collected automatically.

What you provide directly:

• Information provided at registration — name, email, phone number, date of birth, address.
• Identity documents and photos submitted for KYC verification.
• Mobile banking number provided for payments (bKash, Nagad, Rocket).
• Information provided when contacting our support team.
• Feedback submitted through surveys or response forms.

Automatically collected data:

• Your IP address and approximate location.
• Device type, operating system, and browser information.
• Analytics data such as which pages you visited and how long you spent on them.
• Gaming history and transaction records.
• Session data collected through cookies and similar technologies.

Jili99 uses your data only for clearly defined purposes. We never use it beyond what is stated. The primary purposes are outlined below:

• Account management: Your information is used to create, verify, and secure your account.
• Service Delivery: For gaming services, payment processing, and bonus distribution.
• Security assurance: To prevent fraud, money laundering, and other illegal activities.
• Customer support: To handle your questions, complaints, and support requests.
• Responsible gaming: To monitor gaming behaviour and identify signs of excessive play.
• Legal obligation: To comply with regulatory directives and meet legal requirements.
• Service improvement: Used for analytics to improve your experience on the platform.
• Contact: To send important updates, security alerts, and promotional offers (where consent has been given).

If you no longer wish to receive promotional emails or SMS, you can opt out at any time by clicking the "Unsubscribe" link in any message or by contacting our support team.

Jili99 never sells your personal information to third parties. However, there are limited circumstances where certain information may need to be shared:

• Payment processors: Only the minimum necessary information is shared with mBanking partners to process transactions.
• Game providers: Specific data shared with JILI and other game partners to ensure gameplay.
• Security Partners: With specialist firms for fraud prevention and cybersecurity.
• Legal authorities: When required by court order, regulatory directive, or for the purposes of an investigation.

In the event of a change in ownership or merger, your data may be transferred to the new entity. You will be notified in advance, and the same privacy protections will remain in place.

Jili99 uses cookies to enhance your experience on the website. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Performance Cookies: Helps us understand which parts of the site are used most.
• Functional cookies: Remembers your language preference and site settings.
• Analytics Cookies: Collects anonymous data to help improve the site experience.

You can disable all non-essential cookies from your browser settings. Please note that some features may not function properly as a result.

Jili99 does not retain your data beyond what is necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account information: Retained for legal purposes for up to 5 years after account closure.
• Transaction Records: Mandatory retention of 7 years in accordance with financial regulatory requirements.
• Gaming history: 2 years for responsible gaming monitoring.
• Support conversations: Retained for 1 year for quality assurance and dispute resolution.
• Cookie & Session Data: Expires at end of session or after a maximum of 30 days.

For security, we use 256-bit SSL encryption, two-factor authentication, firewall protection, and conduct regular third-party security audits. While 100% security cannot be guaranteed on the internet, we take every possible precaution.

You have the following rights regarding your personal information:

Jili99 is an adults-only platform. Our services are intended solely for individuals aged 18 and above. We do not knowingly collect information from anyone under the age of 18.

Age verification is mandatory at registration, and KYC documents may be requested in suspicious cases. If we are informed that a minor's data has been collected inadvertently, we will immediately close the account and delete the data.

If you believe a minor is using our platform, please contact us immediately at support@jili99.ws.

Jili99 may update this Privacy Policy from time to time. Depending on the nature of the changes, we will notify you in different ways:

• Minor Updates: You will be notified via an updated "Last Updated" date at the top of the page.
• Significant changes: A notification will be sent to your registered email address.
• Major Updates: You will be asked to accept the updated policy the next time you log in to the platform.

Continued use of the platform after any changes will be considered your acceptance of the updated Privacy Policy. We recommend visiting this page regularly.

For any questions, complaints, or data-related requests regarding this Privacy Policy, please reach out to our Privacy Team:

• Email: support@jili99.ws
• Live chat: Available 24/7 on the platform
• Response time: Typically within 72 hours; up to 30 days for complex requests